Frequently Asked Questions

Frequently Asked Questions

HERE FOR YOU. EVERY DAY.

HERE FOR YOU. EVERY DAY.

What would you like to know?

We understand you may still have a few questions about Carolina Alliance Bank’s products and services.

     Business Banking

     Business Banking

ACH Manager

What is ACH?
Automated Clearing House (ACH) is a secure payment transfer system that connects all U.S. financial institutions. The ACH network enables the efficient movement of billions of dollars each day to and from accounts at different financial institutions. ACH is the way in which common transactions like Direct Deposit of paychecks and Social Security checks, direct payment of consumer bills like mortgages and insurance premiums and other electronic payments and deposits are made.

What makes ACH Manager different?
ACH Manager simplifies the process of originating ACH transactions in two ways. First, it is an integrated part of our online Cash Management system, giving you secure access any time. Secondly, ACH Manager offers templates that are set up for the most common types of ACH transactions. The templates act as a guide to collect the specific information that’s necessary for many transactions, including Payroll and Tax Payments.

Is ACH Manager secure?
Because it is integrated into your online Cash Management, ACH Manager shares the same state-of-the-art access security as Cash Management. The protection of authorization and encryption of data are fully in place. The ACH network is trusted by companies and financial institutions across the country, and has safely processed billions of transactions worth trillions of dollars each year for more than a decade.

Does ACH offer cost savings?
For most companies, making payments and taking payments through ACH will provide a number of cost savings. The cost per transaction is lower because ACH requires less manpower — eliminating the writing or opening of paper checks, trips to the financial institution, delays in postal mail and other transactional costs.

Business Bill Pay

What is Bill Pay for Business?
Bill Pay lets you quickly and conveniently pay anyone online that you pay today by check.

  • Pay any person or company in the United States, from your leasing company to your office suppliers.
  • Schedule repeating payments, such as lease payments.
  • Schedule single payments up to one year in advance. The only payments you cannot make through your bill payment service are court-ordered payments and state and federal tax payments.

How does Bill Pay work?
There are two basic steps involved in using Bill Pay to make online payments:

  1. Set up your payees.
  2. Schedule payments.

When you first begin using the service, set up your payee list by adding the payees to whom you want to make payments. Some payees can also send electronic bills (e-bills). You only need to add each payee once. When you make a payment, you specify the date that you want the payee to receive the payment. The earliest available payment date is four business days from today. Bill Pay determines whether a payment is sent electronically or by check, based on whether the payee accepts electronic payments and other guidelines. If you are a Level 3 User, you can initiate a payment, which must then be approved by a user of higher authority before the payment can be scheduled and issued. After a payment is scheduled, it appears as Scheduled in Payment Activity. After the payment is processed, the status changes to Processed. The payee receives your payment on the payment date you specified and credits your account.
Note that there can be a delay between when the payee receives the payment and when the payee credits the payment to your account.

How secure is the information I give you?
Bill Pay uses several methods to ensure that your information is secure.

  • Business User ID and Password: Your business user ID and password are unique identifiers that only you know. As long as you don’t share your business user ID and password with anyone, no one can sign in to Bill Pay as you.
  • SSL: Bill Pay uses SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
  • Encryption: Bill Pay uses 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
  • Automatic Sign Out: In addition, Bill Pay automatically signs you out of a session if you are inactive for a predefined number of minutes (usually 10 minutes). It is best if you sign out immediately after you are finished.

If I haven’t signed up for Bill Pay, how do I?
To sign up for Bill Pay, you must enroll online and submit a completed enrollment form.

How am I billed for billed payment advice?
Please contact us for help with this.

How do I cancel bill payment service?
The Level 1 User is the only user who can cancel the service. On the Profile – Service Setup page, click Cancel Your Service at the bottom of the page. Before you cancel your service, keep in mind the following:

  • Scheduled payments, including repeating payments, are not paid.
  • Processing payments are paid.
  • You no longer have access to your payment activity and you can no longer send payment inquiries. You should wait until all of your scheduled payments are processed before you cancel your service. If you let your scheduled payments process, then you won’t have any outstanding payments that you can’t view or inquire about after you cancel your service.
  • Your payees are notified to stop sending e-bills. However, it can sometimes take a few days for the payee to process the request. Therefore, until you begin receiving paper bills again you should contact the payee directly about your payment amount and payment due date. Because you can’t send your payment using Bill Pay after you cancel your service, you should make your payment to the payee by some other means, such as a check.
  • If you decide to use Bill Pay again, you will have to re-enroll and set up your payee list.

How do I change business information?
It’s important to keep your business information (which includes business contact information) up to date so that we can contact you if necessary. To make any changes, go to the Profile – Business Information page and click Change.

How do I change authorized user information?
Since authorized users can access Bill Pay and contact customer service on your behalf, their information should be up to date. You can review authorized user information on the Profile – Authorized User Information page. To make any changes, go to the Profile – Authorized User Information page and click View/Change.

What if I have a question about one of the features?
Bill Pay can assist you in using its features as follows:

  • This product contains help that is available on each page. Click Help Me With This Page to open Help for a specific topic. Also, you can click the Help button to open the Help Me Topics page.
  • If you have general questions, read through the list of frequently asked questions (FAQs).

What if I make mistake when I entered my payment account information?
If you made a mistake when typing an account number, routing transit number, or account type, you should add the payment account again using the correct information. Then delete the account with the incorrect information.

eBusiness Banking

What is Carolina eBusiness Banking?
Carolina eBusiness Banking is our Online Cash Management product that allows business clients 24-hour, real-time access to their accounts. Businesses can view account information, move funds, check transactions, plus initiate stop payments, wire transfers, and ACH transfers.

Who can access Carolina eBusiness Banking?
This service is available to any bank customer with a business account. Businesses can also grant full or limited use of Carolina eBusiness Banking to employees.

How do I sign up to Carolina eBusiness Banking?
Contact the Bank to learn how to sign-up for this service. We will work with you to establish the appropriate plan and service levels for your individual business needs.

How do I get an access ID and password for Carolina eBusiness Banking?
Access IDs and passwords will be sent to you once your enrollment applications have been approved and your account setup is complete.

What does “real-time” account information mean?
Unlike other financial institutions that update information one or two times a day, Carolina eBusiness Banking is “real time.” This means account balances and transactions are updated as soon as items are processed by the bank, delivering the most current information available.

How long is transactional information available with Carolina eBusiness Banking?
You can access transactional information for your current statement cycle and previous statement cycle. You have up to 25 days after the last day of your previous statement to view and/or export the information.

Can I download my business account history into financial management software?
Yes, information from your checking, savings, and loan accounts can be downloaded to your computer, and then imported into selected software applications such as Microsoft® Excel, Money, and other commonly used software. Note that not all file formats are supported. Some functions may also support the importation of data created in an accounting program to your Carolina eBusiness Banking applications.

Can I transfer funds from/to other financial institutions?
Yes, depending on your level of service, you can initiate a wire transfer, or originate an ACH funds transfer.

Can I transfer funds between my personal and business accounts?
For sole proprietors and owners, transfers can be made between personal and business accounts. This feature is not available for government, public entity, or nonprofit accounts.

Can I approve the transfer of funds initiated by employees?
Yes. With Carolina eBusiness Banking you can define access levels and set transfer limits for each employee.

What should I do with the confirmation number I receive after initiating a transaction such as transfer?
You may either print the screen or simply make a note of the confirmation number for future reference.

Most Common Questions

How do I check my balance?
Alliance eBanking, Carolina Alliance Bank’s online banking, makes it easy to check your balance anytime or anywhere. If you do not have an online account click here for more information.

Or, if you prefer, telebank is available 24 hours a day at 1-800-373-0391.

How do I reorder checks?
Do you need to reorder checks? It’s as simple as clicking here, and filling out a short form.

How do I report a lost or stolen ATM/debit card?
During business hours call our main customer number at 864-208-2265 (BANK). After business hours call 1-800-554-8969.

How do I report a lost or stolen credit card?
During business hours call our main customer number at 864-208-2265 (BANK). After business hours call 1-800-554-8969.

Remote Capture

How does Remote Capture work?
Using a check scanner, you simply scan an image of both sides of the check. This image then becomes the legal equivalent of the original check, and the image is submitted to Carolina Alliance Bank through a secure electronic server. Carolina Alliance Bank treats this image as the legal equivalent and begins processing the check immediately.

What is a substitute check?
Also known as an IRD (Image Replacement Document), it is a paper reproduction of the original paper check, and is legally binding as a legal proof of payment.

What does a substitute check contain?

  • An image of the front and back of the check
  • MICR line of the original check, which includes account and routing numbers
  • Conforms in paper stock, dimension, and other industry standards for images and substitute checks
  • Is ready for automated processing in the same manner as the original check

Do I have to change or upgrade my computer system?
Each scanner will have minimum system requirements, and will vary with each scanner. Each scanner will come with a driver that will need to be loaded along with a USB connection.

Who will use the system? What type of training will be provided for them?
Individuals already in charge of manually preparing and delivering deposits are typically the main users of this automated process. A video tutorial is available for your staff.

How late can I make a deposit and still receive same-day credit?
The cut-off time for same-day deposits may be extended for deposits issued electronically. Contact us for more details.

What should I do with the check after I make the deposit?
Generally, original checks should be stored for at least 65 days before destroying. Refer to your Carolina Alliance Bank agreement for details.

How will I receive notification for an NSF?
Returned checks will be handled as usual with a substitute check being returned in place of the original check.

Can I set-up multiple accounts for deposit?
Yes. Deposits can be made to any number of accounts without additional charges.

How does Remote Capture differ from POP or POS systems?
Many retailers use a POP (Point of Purchase) or POS (Point of Sale) system that produces an ACH (Automated Clearing House) debit from their clients’ account. This information is usually captured at the point-of-purchase and the checks are truncated. This means that an image of the check is not captured and therefore cannot be returned in the customer’s financial institution statement. Some users of POP or POS systems are moving to Remote Capture to reduce equipment, maintenance, and training costs.

What type of checks can be processed through Remote Capture?
U.S. dollar checks drawn on U.S. financial institutions with valid routing and transit numbers are accepted, including personal checks, business checks and postal money orders.

What security controls are provided for Remote Capture?
As an integral part of your online account access, the same security that protects other transactions also ensures that your Remote Capture information remains confidential:

  • We use SSL technology to transmit and receive information across the Internet. This technology encrypts (scrambles) information so it is virtually impossible for anyone to read it.
  • If you forget to logout or are inactive for more than fifteen minutes your session will automatically be closed.
  • We maintain numerous additional physical, electronic, and procedural safeguards to help prevent unauthorized access to your information.
  • We continually update and test our technology to improve these protections and to ensure the integrity of your information.

In addition, users access rights, depository restrictions, and review criteria levels are created within the administrative controls.

Security Tokens

What are Security Tokens?
Security Tokens are small, connectionless devices that generate a One Time Password to use each time you log in to Carolina eBusiness Banking. This password changes every 32 seconds for your protection. This helps ensure that your information is secure, protecting you from fraud and identity theft.

Why do I need a token?
With tokens, we’re adding another layer of security to protect your information and your online banking accounts. Tokens also guard against the ever-increasing email scams called phishing and pharming.

How does a token work?
Each time you log in to Carolina eBusiness Banking you will use your token, along with a private PIN number that you choose, to complete your password. The first eight digits of your password will be generated by your token, and will be different every time you log in. This makes stealing your password almost impossible. Adding your personal PIN number after the token’s number, ensures that access to your online accounts is denied even if someone steals your token.

How does my token verify I’m at the valid internet banking site?
When you use your token to log in to Carolina eBusiness Banking, a 4-digit Response Code is displayed on our Log In page. If this number matches the number on your token, it confirms that you’re at our legitimate Internet banking site.

Do I need my token to log in?
Yes. Once the token is activated, you will need it each time you log in to Carolina eBusiness Banking. This provides an additional layer of security for your protection.

Do I need to activate my token?
Yes. All customers identified as token users must activate and use their token to log in to Carolina eBusiness Banking. Tokens must be activated within 30 days of receiving to avoid being locked out. If not activated during that period, you’ll need to contact Carolina Alliance Bank for instructions.

Do I need to install any software to use my token?
No. The token is pre-programmed. Once activated it is immediately ready for use. No additional software is required.

What happens if my token becomes lost or damaged?
In the event your token(s) become lost or damaged, replacement tokens can be ordered from the Log In page. To request tokens, select the LOST/DAMAGED TOKEN link. Once a new token is requested, the previous token(s) will automatically be deactivated. Fees may apply.

     General

     General

CDARS

How can deposits greater than $250,000 be insured by FDIC?
The FDIC currently insures up to $250,000 per customer per financial institution, so you could run around to many institutions to deposit your funds to receive the same coverage you get using CDARS [1]. Or you can place your large-dollar deposit with us. We’ll break your funds into smaller amounts and place them with other banks that are members of the CDARS® Network. Then, those member banks issue CDs in the smaller amounts, under $250,000, so that your deposit is eligible for FDIC insurance. By working directly with just us, you can receive insurance from many.

Has Congress increased the FDIC insurance level for IRAs and other qualifying retirement accounts?
Yes, in 2006, Congress raised the limit on the Federal deposit insurance coverage that protects retirement savings to $250,000. The basic insurance coverage for other accounts was recently changed to $250,000.

Who provides the additional FDIC insurance when I place deposits using CDARS?
Network members that issue your CDs through CDARS provide access to additional FDIC insurance coverage – each up to $250,000. Working with just us, you are eligible for coverage from many.

How can my funds be used locally if my CDs are from financial institutions all over the country?
When members of the CDARS Network exchange deposits on a dollar-for-dollar basis, the same amount of funds placed through the Network returns to your financial institution. As a result, the total value of your original deposit can remain with us and be used for local lending. [2] ** (CDARS® Reciprocalsm transactions only.)

Is my account information safe?
Your account information is protected; your relationship remains between you and Carolina Alliance Bank.

[1] Limits apply. Funds may be submitted for placement only after a depositor enters into a CDARS Deposit Placement Agreement with Carolina Alliance Bank. The agreement contains important information and conditions regarding the placement of funds by us.

[2] If a depositor is subject to restrictions with respect to the placement of funds in depository institutions, it is the responsibility of the depositor to determine whether the placement of the depositor’s funds through CDARS or a particular CDARS transaction satisfies those restrictions.

**CDARS is a registered service mark and Reciprocal is a service mark of Promontory Interfinancial Network, LLC.

Contact Us

How do I start?
The first time you use our NEW Secure Message Center, you will be prompted to create an account. Supply your email address and password to establish your account. You will use this password each time you log into the Secure Message Center to send or receive an email. A confirmation message will be sent to the email address you entered. You will need to click the link in the confirmation email to complete the account set up process

Create Account Now

Once set-up, you can now begin using your Secure Message Center account.

How does secure email work?
When Carolina Alliance Bank sends you a secure email message, you will receive a notification message via standard internet email. Click the link contained in the notification message to be taken to the login screen where you will be prompted to enter your secure email address and password that you established. Once logged in, you can read your secure email, download it to your computer, or send a secure reply message.

Why secure email?
By itself, internet email is an insecure communications channel. Messages sent via standard internet email travel in “plain text” and cross many networks before reaching their final destination. As a result, an opportunity exists for prying eyes to eavesdrop on email messages as they traverse these various networks. Since confidentiality cannot be guaranteed, standard internet email should not be used to exchange sensitive or private information such as social security numbers, bank account numbers, financial statements, etc.

How do I send secure email?
To send a secure email message to our Bank, click on any of the secure email links, there are three locations to choose from on our Bank’s web site. Roll Over the “Contact Us” area at the top of our homepage where you’ll be choose the “Secure Email Message Center”  to enter your email address and password that you established (or you can Register the First Time here). Once logged in, you can create a new secure email message by clicking on the “Compose” tab.

How do I retrieve secure email?
You will receive a notification message via standard internet email. Click the link contained in the email notification message to be taken to the login screen where you will be prompted to enter your Secure Message Center email address and password that you established. Once logged in, you can read your secure email, download it to your computer, or send a secure reply message.

Debit Cards

What is a debit card?
A debit card is a plastic card, resembling a credit card, that provides an alternative payment method to paper checks or cash when making purchases. Functionally, it can be thought of as an electronic check, because the funds are withdrawn directly from your account with us.

What makes my debit card different than a credit card?
Debit cards allow you to pay for your purchases using the money in your account with us. When you use a credit card, you are borrowing the money for your purchase, which means you have to repay it with interest. Using your debit card is just like writing a check or paying with cash — you pay for the purchase on the spot.

Are debit cards secure?
Debit cards are very secure. Each time you make a purchase, you either enter a 4-digit PIN that only you know — or you can sign a purchase slip just like you would do with a credit card. Either way, you have complete control over the amount you are authorizing. And, debit cards are much safer than carrying cash. If it’s lost or stolen, you can limit your losses by reporting it to us right away.

eStatements

What are eStatements?
eStatements are an electronic copy of your statement. It’s a quick and easy way to receive and store your monthly statement using your access through online banking.

How do eStatements work?
You log into Alliance eBanking and sign up for the service using the enrollment link. Then, we notify you through email each month when your statement is ready to be viewed. You will be able to view your statement from your computer, 24 hours a day, seven days a week via the Internet.

Will I continue to get a paper statement through the mail?
No, your paper statements will stop once you sign-up for eStatements.

How safe is my statement online?
Just like Alliance eBanking, we maintain the highest level of security, using proven technologies to protect your data and ensure the safety and confidentiality of your electronic statement.

When will I receive my online statement?
You’ll receive your statements sooner than with traditional mailing. Upon signing up for eStatements, you will receive your first email notification the following month. You will continue to receive a monthly email notification that your online statement is available.

How much history will I have access to?
eStatements are available for the previous 12 months.

Can I save my eStatements?
Yes, you have the option of printing a hard copy or saving a copy of the PDF file to your own computer.

Equifax Breach

As you may have seen in media reports, consumer credit reporting bureau Equifax recently announced a major data breach that may have affected 143 million Americans. See below for a FAQ to learn more about this breach and how to protect yourself. And, as always, if you have any questions or concerns contact your Carolina Alliance banker, or any of our offices.

I’ve been hearing about the Equifax breach in the news. What happened?
Equifax, one of the three major credit bureaus, experienced a massive data breach. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people.

Was my information stolen?
If you have a credit report, there’s a good chance it was. Go to a special website set up by Equifax to find out: https://www.equifaxsecurity2017.com/. Scroll to the bottom of the page and click on “Potential Impact,” enter some personal information and the site will tell you if you’ve been affected. Be sure you’re on a secure network (not public wi-fi) when you submit sensitive data over the Internet.

How can I protect myself?

  • Enroll in Equifax’s services.
    Equifax is offering one year of free credit monitoring and other services, whether or not your information was exposed. You can sign up at https://www.equifaxsecurity2017.com/.

  • Monitor your credit reports.
    In addition, you can order a free copy of your credit report from all three of the credit reporting agencies at annualcreditreport.com. You are entitled to one free report from each of the credit bureaus once per year.

  • Monitor your bank accounts.
    We also encourage you to monitor your financial accounts regularly for fraudulent transactions. Use online and mobile banking to keep a close eye on your accounts.

  • Watch out for scams related to the breach.
    Do not trust e-mails that appear to come from Equifax regarding the breach. Attackers are likely to take advantage of the situation and craft sophisticated phishing e-mails.

Should I place a credit freeze on my files?
Before deciding to place a credit freeze on your accounts, consider your personal situation. If you might be applying for credit soon or think you might need quick credit in an emergency, it might be better to simply place a fraud alert on your files with the three major credit bureaus.  A fraud alert puts a red flag on your credit report, which requires businesses to take additional steps, such as contacting you by phone before opening a new account.

How do I contact the three major credit bureaus to place a freeze on my files?
Equifax: Call 800-349-9960 or visit its website.
Experian: Call 888-397-3742 or visit its website.
TransUnion: Call 888-909-8872 or visit its website.

Where can I get more information about the Equifax breach?
You can learn more directly from Equifax at https://www.equifaxsecurity2017.com/. You can also learn more by visiting the Federal Trade Commission’s web page on the breach at https://www.consumer.ftc.gov/blog/2017/09/equifax-data-breach-what-do. To learn more about how to protect yourself after a breach, visit https://www.identitytheft.gov/Info-Lost-or-Stolen.

FDIC Insurance

What Is the FDIC?
The FDIC – short for the Federal Deposit Insurance Corporation – is an independent agency of the United States government. The FDIC protects you against the loss of your deposits if an FDIC-insured bank or savings association fails. FDIC insurance is backed by the full faith and credit of the United States government.

Why Is FDIC Insurance Important to You?
All FDIC-insured banks must meet high standards for financial strength and stability. The FDIC, with other federal and state regulatory agencies, regularly reviews the operations of insured banks to ensure these standards are met. Even with these safeguards, some insured banks fail. If your insured bank fails, FDIC insurance will cover your deposits, dollar for dollar, including principal and any accrued interest, up to the insurance limit.

Since the start of the FDIC in 1933, no depositor has ever lost a penny of insured deposits.

What Does the FDIC Insure?
The FDIC insures all deposits at insured banks, including checking, NOW and savings accounts, money market deposit accounts, and certificates of deposit (CDs), up to the insurance limit. The FDIC does not insure the money you invest in stocks, mutual funds, life insurance policies, annuities, or municipal securities, even if you purchased these products from an insured bank.

How much coverage does the FDIC provide?
On July 21, 2010, the deposit insurance coverage for all deposit accounts was permanently raised to $250,000 per depositor, per insured depository institution for each account ownership category. Insurance coverage for certain retirement accounts, which include all IRA deposit accounts, was increased permanently to $250,000 per depositor in 2006. Basic insurance amount is $250,000 per depositor per insured bank.

If you and your family have $250,000 or less in all of your deposit accounts at the same insured bank, you do not need to worry about your insurance coverage — your deposits are fully insured.

Is there any coverage Over $250,000?
The FDIC provides separate insurance coverage for deposit accounts held in different categories of ownership. You may qualify for more than $250,000 in coverage at one insured bank if you own deposit accounts in different ownership categories.

Common Ownership Categories
Single Accounts
These are deposit accounts owned by one person and titled in that person’s name only. All of your single accounts at the same insured bank are added together and the total is insured up to $250,000. For example, if you have a checking account and a CD at the same insured bank, and both accounts are in your name only, the two accounts are added together and the total is insured up to $250,000.

Note: Retirement accounts and qualifying trust accounts are not included in this ownership category.

Certain Retirement Accounts
These are deposit accounts owned by one person and titled in the name of that person’s retirement plan. Only the following types of retirement plans are insured in this ownership category:

  • Individual Retirement Accounts (IRAs) including traditional IRAs, Roth IRAs, Simplified Employee Pension (SEP) IRAs, and Savings Incentive Match Plans for Employees (SIMPLE) IRAs
  • Section 457 deferred compensation plan accounts (whether self-directed or not)
  • Self-directed defined contribution plan accounts
  • Self-directed Keogh plan (or H.R. 10 plan) accounts

All deposits that an individual has in any of the types of retirement plans listed above at the same insured bank are added together and the total is insured up to $250,000. For example, if an individual has an IRA and a self-directed Keogh account at the same bank, the deposits in both accounts would be added together and insured up to $250,000.

Note: Naming beneficiaries on a retirement account does not increase deposit insurance coverage.

Joint Accounts
These are deposit accounts owned by two or more people. If both owners have equal rights to withdraw money from a joint account, each person’s shares of all joint accounts at the same insured bank are added together and the total is insured up to $250,000.

If a couple has a joint checking account and a joint savings account at the same insured bank, each co-owner’s shares of the two accounts are added together and insured up to $250,000, providing up to $500,000 in coverage for the couple’s joint accounts.

 

Most Common Questions

How do I check my balance?
Alliance eBanking, Carolina Alliance Bank’s online banking, makes it easy to check your balance anytime or anywhere. If you so not have an online account click here for more information.

Or, if you prefer, telebank is available 24 hours a day at 1-800-373-0391.

How do I reorder checks?
Do you need to reorder checks? It’s as simple as clicking here, and filling out a short form.

How do I report a lost or stolen ATM/debit card?
During business hours call our main customer number at 864-208-2265 (BANK). After business hours call 1-800-554-8969.

How do I report a lost or stolen credit card?
During business hours call our main customer number at 864-208-2265 (BANK). After business hours call 1-800-554-8969.

     Investment

     Investment

General Questions

What types of clients does CAB advise?
Through LPL Financial, we provide services to families and individuals at all stages of life. Additionally, we work businesses and foundations. We offer access to comprehensive investment strategies including, but not limited to, investment management, retirement planning, 401k and IRA rollovers and small business retirement plans.

The principal commonality among our clients is a desire to improve their financial lives and reach their respective goals.

Who is LPL Financial?
LPL Financial is the nation’s largest independent broker dealer*.  Carolina Alliance Bank utilizes LPL’s resources to custody assets on fee-based business or conduct commission business when appropriate. LPL provides a suite of technological services to Carolina Alliance Bank and its clients; including online access for clients, preparing and sending account statements, and trading software.

How much money do I need to open an investment account?
The minimum amount you need to open an investment account varies according to the type of investment option. Some accounts allow you to start with as little as $100.

Are there any safeguards to my assets?
LPL Financial is a public company listed on the NASDAQ (Symbol: LPLA). All of LPL’s financial statements are filed with the SEC and available to the public. The LPL Financial SIPC Membership provides account protection up to a maximum of $500,000 per customer, of which $250,000 may be claims for cash. An explanatory brochure is available at www.sipc.org.

Through London Insurers, LPL Financial accounts have additional securities protection to cover the net equity of customer accounts up to an overall aggregate firm limit of $575,000,000 subject to conditions and limitations. The account protection applies when an SIPC member firm fails financially and is unable to meet obligations to securities clients, but it does not protect against losses from the rise and fall in the market value of investments.

Can I view my account online?
Yes, through LPL we provide 24/7 online account access to all of our clients so you can view your investment portfolio in real time.

How often will we hear from you?
As part of our commitment to strong communication, we reach out to all our clients to provide you with a thorough understanding of your portfolio, our strategy for your account and to ensure we stay apprised on any changes in your life. Of course, we encourage our clients to reach out to us and contact us whenever they wish!

How can I know what you are buying for my portfolio?
Each time we buy or sell an investment for your portfolio, you will receive an electronic or paper notification. Additionally, you are always welcome to login to your account online and view the changes in real time.

Is my account commingled with any other assets?
No. Unlike at a hedge fund, all assets are held in your individual account and are not commingled with any other client’s assets. As required by the SEC, LPL keeps client funds in separate accounts, distinct from the Firm’s own money. Securities held by clients are kept securely with the Depository Trust Company.

What is the difference between saving money and investing it?
Saving money involves depositing funds in an interest-bearing account such as a savings account, checking account or certificate of deposit (CD) administered by a bank and insured by the Federal Deposit Insurance Corp. (FDIC) up to a certain maximum amount allowed by law.

Investing unlike saving, involves some risk, and does not have the FDIC insurance coverage. With investing there is the potential for loss of some or all of your money. Investors seek to generate higher returns on invested dollars than on savings account deposits by taking a greater risk with their investment money. Higher-risk investments offer greater potential to pay higher returns, but they also increase the possibility of losses.

What are the benefits of working with a financial advisor?
When you work with a financial advisor from Carolina Alliance Bank, you have access to a wealth of financial resources. Our financial advisors work closely with you to identify your investment needs and goals and then tailor a plan to fit your unique profile.

How do I go about opening an investment account?
To open an investment account, please contact your local bank branch and ask to set an appointment with a financial advisor. Or click here to email a financial advisor.

How can I check the background of my financial advisor or an investment professional?
Go to FINRA Brokercheck

*As reported by Financial Planning magazine, June 1996-2015, based on total revenue.

 

Not FDIC Insured Not Bank Guaranteed May Lose Value
Not Insured by any Federal Government Agency Not a Bank Deposit

     Leasing

     Leasing

General Questions

Why lease with Carolina Alliance Bank Leasing?
Leasing is more than a numbers game; leasing is a service and you can count on Carolina Alliance Bank Leasing to provide you with top service. We have a dedicated staff that has an expertise in leasing and they work with you to develop an understanding of your company and specific goals. Most of all, at Carolina Alliance Bank Leasing, we value you and your business. We strive to meet your objectives and maintain a lasting relationship.

Why should I lease and not purchase?
Leasing is a competitive source of funds and it is easier, faster and more convenient than borrowing. Through leasing, a business can grow by freeing up working capital for general expenses, inventory and any unforeseen emergencies. It’s estimated that eight out of 10 companies use leasing to finance their equipment acquisitions.

What types of equipment can be leased?
The shorter answer might be what can’t be leased! Almost any equipment used by a business can be leased from tools, to vehicle and office needs. If you have any questions, ask one of our experienced leasing executives.

What kinds of lease terms are available?
Carolina Alliance Bank Leasing offers a wide range of terms and simple documentation that makes leasing with us as uncomplicated as it is smart. All of our leases are administered by us, meaning you can rely on receiving the same high level of service you have come to expect as a Carolina Alliance Bank customer.

Why should I lease?
Leasing with Carolina Alliance Bank Leasing allows you to have a greater range of flexibility in how you manage equipment acquisitions. Whether you are a small or large company, leasing allows you to structure your equipment acquisitions to best suit your time frame and payment structure.

Who can lease?
Any company, business or organization can lease. We do not provide leases for personal use.

What are leasing benefits?
There are quite a few including:

  • Often the elimination of a down payment
  • Typically a lower monthly payment
  • Full warranty coverage during most leasing periods
  • Tax advantages for certain situations

What are the risks of leasing?

  • No ownership of the vehicle/equipment after lease ends
  • Financial penalties for going over mileage limit in vehicles
  • Little flexibility in trading in or turning in car before lease ends

How can I get started with a lease?
It’s simple … just click below and one of our leasing executives will get in touch with you.

     Loans and Lines of Credit

     Loans and Lines of Credit

General Questions

How do I apply for a loan at Carolina Alliance Bank?
We have an experienced team of relationship managers ready to help you. Call, email or stop by your local Carolina Alliance Bank office for information on loan rates, offers and how to begin the process. Click here to get started.

What type of loans can I get for my business?
At Carolina Alliance Bank we have a variety of loan products and our relationship managers will work with you to find the best solution for your needs.

Do you offer personal loans?
At Carolina Alliance Bank we have a variety of loan products and our relationship managers will work with you to find the best solution to your needs. Click here to get started.

Do you offer car loans?
At Carolina Alliance Bank we have a variety of loan products and our relationship managers will work with you to find the best solution to your needs. Call, email or stop by your local Carolina Alliance Bank office for information on loan rates, offers and how to begin the process. Click here to get started.

Do I need to have an existing account with Carolina Alliance Bank in order to qualify for a business loan?
No, Carolina Alliance Bank would like the opportunity to do business with you. Call, email or stop by your local Carolina Alliance Bank office for information on loan rates, offers and how to begin the application process. Click here to get started.

What is a variable rate?
This is an interest rate that changes over time because it is based on an index. This means that payments may increase or decrease depending on the change in rate.

What is a repayment period?
A repayment period is the period of time in which you make payments (principal plus interest) towards the balance owed.

What is a draw period?
This is the period of time in which you can access the funds available in your line of credit.

     Mortgage

     Mortgage

General Questions

How much can I afford?
The amount of mortgage loan you can receive is based on information such as, but not limited to: your income, credit history, employment, debts, assets, as well as any other obligations you may owe. Another important factor is how much cash is required for down payment as well as closing costs.

Should I consider prequalification for a mortgage before I shop for a home?
Yes. Getting prequalified for your mortgage tells you how much home you can buy and makes applying for your mortgage easier. Also, mortgage prequalification can give you additional leverage with a seller in negotiating the best possible terms of the sale.

Carolina Alliance Bank makes it easy to start the process to prequalify here.

What types of mortgages are available?
There are two basic types of mortgages.

  • Fixed-rate mortgage: You pay the same interest rate and same monthly payment of principal and interest for the duration of the mortgage. The most common terms are 30, 20 and 15 years. Fixed-rate mortgages are best if you plan on being in your home for a while.
  • Adjustable-rate mortgage (ARM): The interest rate stays fixed for an initial interest rate period, which may range from one to 10 years. The rate may adjust up or down annually for the life of the loan based on a specified index. An ARM is a good option if you believe interest rates will go down over the next few years or if you plan on staying in your home five to seven years or less.

How is an index and margin used in an ARM?
An index is an economic indicator that lenders use to set the interest rate for an ARM. Generally the interest rate that you pay is a combination of the index rate and a pre-specified margin. Three commonly used indices are the One-Year Treasury Bill, the Cost of Funds of the 11th District Federal Home Loan Bank (COFI), and the London InterBank Offering Rate (LIBOR).

How do I know which type of mortgage is best for me?
There is no simple formula to determine the type of mortgage that is best for you. This choice depends on a number of factors, including your current financial picture and how long you intend to keep your house. Pinnacle Bank of South Carolina can help you evaluate your choices and help you make the most appropriate decision.

What does my mortgage payment include?
For most homeowners, the monthly mortgage payments include three separate parts:

  • Principal: Repayment on the amount borrowed
  • Interest: Payment to the lender for the amount borrowed
  • Taxes and Insurance: Monthly payments are normally made into a special escrow account for items like hazard insurance and property taxes. This feature is sometimes optional, in which case the fees will be paid by you directly to the County Tax Assessor and property insurance company.

How much cash will I need to purchase a home?
The amount of cash that is necessary depends on a number of items. Generally speaking, though, you will need to supply:

  • Earnest Money: The deposit that is supplied when you make an offer on the house
  • Down Payment: A percentage of the cost of the home that is due at settlement
  • Closing Costs: Costs associated with processing paperwork to purchase or refinance a house

What is an escrow account?
In addition to the principal and interest payment on your mortgage loan, you may elect to impound additional funds each month in an escrow account to pay for property taxes and Private Mortgage Insurance (PMI). With some mortgage products, impounding for taxes and insurance may be required.

Having an escrow account allows you to put aside a small portion each month toward the costs of insurance and property taxes. The additional funds are added each month to your mortgage payment. The escrow funds are held in an escrow account and make the payments from the account when they are due.

How much cash will I need for closing costs?
Closing costs generally range from two percent to three percent of your loan amount. Closing costs can be divided into three main categories:

  • Lender fees: Fees can include origination and points.
  • Third-party fees: These fees vary by state and the attorney you select to close your loan. They can include attorney’s fees for closing, title exam, credit report, appraisal, title insurance and recording.
  • Prepaid items: These are items collected at the time of closing but are not really considered costs including interim interest, taxes, and hazard insurance.

You will be provided with an estimate of your closing costs soon after your application has been received. These estimates could change if you change the product type or loan amount.

What does NMLS stand for?
The Nationwide Mortgage Licensing System and Registry (NMLS) is the legal system of record for licensing in all participating states, the District of Columbia and U.S. Territories. In these jurisdictions, NMLS is the official and sole system for companies and individuals seeking to apply for, amend, renew and surrender licenses managed in the NMLS on behalf of the jurisdiction’s governmental agencies. NMLS itself does not grant or deny license authority.

All mortgage lenders at Carolina Alliance Bank have an NMLS number, which you will often see listed with their contact information.

     Online and Mobile Banking

     Online + Mobile Banking

Online

How do I sign up for Alliance eBanking and Alliance eBillPay?
It’s easy. Click here to get started.

Is there a fee for Alliance eBanking and Alliance eBillPay?
Carolina Alliance Bank Alliance eBanking and Alliance eBillPay is free. You may make up to 15 bill payments per month for free. Additional payments are just $0.50 each. Contact Carolina Alliance for more detailed information.

What transactions can I perform through Alliance eBanking and Alliance eBillPay?

  • Obtain current account balances
  • View images of your checks
  • Check deposits made to your account
  • Review ATM and Visa Debit Card purchases
  • Check to confirm automatic payments have been made
  • Review your account history
  • Obtain statement transaction detail on your accounts
  • Obtain interest rate information
  • Transfer funds between selected accounts
  • Set up recurring transfers between your eligible accounts
  • Transfer funds from your deposit accounts to make payments to your loan accounts
  • Place stop payments on checks drawn on your checking account(s)
  • Make payments to any person or business in the United States from your Carolina Alliance checking account(s)
  • Set up recurring payments to any person or business in the United States from your Carolina Alliance checking account(s)

Which accounts will I be able to access with Alliance eBanking?
Most customers will have access to all of their Carolina Alliance accounts. However, certain transactions may not be available for all of your accounts.

Will I have 24-hour access to my accounts?
Yes, Alliance eBanking is available 24 hours a day for your convenience.

Is the Internet safe to transmit my banking information?
Carolina Alliance uses 128-bit encryption Secure Socket Layer 3.0 (SSL) for all communications making it secure and safe.

Can other people access my financial information?
Both your Access ID and password are required to access your accounts through Alliance eBanking. That is why we suggest you keep your Access ID and password confidential and in a secure location.

Who can I call for additional help with online banking and bill pay?
Email us at eBanking@carolinaalliancebank.com.

I’m trying to enroll in online banking. What is my security question and answer?
We will ask you your security question if you call a branch to inquire about your online banking account. We recommend using a question like your mother’s maiden name.

What is my Access ID?
Your Access ID is your social security number without dashes (for example, 123456789).

What happens if I forget my password?
If you forget your password, go to the login screen and click on “Forgot Your Password.” Type in your Access ID and your password will be automatically emailed to the email address we have on file for you.

How do I change my password?
Upon logging into online banking, click on Options > Change Password at the top left corner of your screen. Here you will have the ability to change your password. Passwords must be between 6 to 12 characters in length and must contain at least one letter and one number. Passwords are also case sensitive. The new password will take effect immediately.

How do I change the email address you have on file for me?
Log into online banking and click on Options > Change Email Address in the upper left corner of the screen. Keeping your email address up-to-date is very important; password reminders are sent to this email address, when requested.

I am having trouble logging on. What might be the problem?
Your password is case sensitive. Make sure Caps Lock is off and try again. If you are still having a problem or have forgotten your password, click on Forgot Your Password on the login screen. Type in your Access ID and your password will be automatically emailed to the email address we have on file for you.

How do I access online banking?
Click on Online Banking > Personal Login. Type in your Access ID and password. You will be prompted to change your password upon your initial login. Your new password must be between 6 – 12 characters long and contain at least one letter and one number. Passwords are case sensitive. You can change your password through the Online Banking at any time, and occasional password changes are recommended.

What do I need to get started with online banking?
Your browser is an important part of the overall security measures designed to protect your online banking transactions. Please consult the information below to make sure you are using supported browser/system requirements.

  • 56K Modem (40kbs)
  • Monitor set to 800 X 600 (16 bit)
  • Pentium II, 233MHz
  • AOL, WebTV, Earthlink & Compuserve dial-up users should minimize their connection window and launch a supported Internet browser (i.e. Internet Explorer) from the Start button.
  • Cookies enabled
  • JavaScript enabled
  • At least one account with Carolina Alliance

 

How frequently is my account information updated?
Alliance eBanking operates in “real time.” In most cases, that means your account is immediately updated as you perform transactions online.

Do funds transfers happen in “real time”?
Funds transfers occur either on the date of entry, on the following business day or on a specified date entered, depending on when you transmit the transfer instructions. Important note: if a funds transfer is requested after 5:45 pm, the transfer will appear in your records the next business day.

Why can’t I transfer money in or out of one of my accounts?
Some bank accounts do not support transfers. For example, transfers may not be made from loan accounts. Contact us for more information about this topic.

Can I stop a payment on a check after it has been processed for payment?
No, once the check has been processed from your account you cannot place a stop payment on the specified check. If the check is still outstanding (not processed), a stop payment can be placed. Stop pays will be processed the same day as long as they are received before 6 p.m. EST. There is a $34.00 fee that will be automatically assessed to your account.

Can I use Alliance eBanking with Quicken 2007 and Quickbooks 2007?
Yes. You must own Quicken or Quickbooks software in order to download your transaction history in the correct file format.

What happens if I have problems loading a downloaded file to a software application such as MS Excel®, MS Money®, Quicken® or another software application?
First and foremost, make sure the file downloaded is in the correct format desired. Second, try downloading a second time, in case the first file was somehow corrupted during the download. Lastly, if the second download attempt still cannot be correctly viewed, please review the software application informational booklet or contact your software application manufacturer for assistance. Our online banking download capability uses the latest software versions, so please review the software version you have. You may have to update your software. Most software manufacturers have a “help” feature available on their respective web sites.

Can I pay bills online?
Yes. With Alliance eBillPay service, you can make payments to any person or business in the United States from your Carolina Alliance account(s). Payments will be made by debiting your account and remitting the funds to the designated payee, either electronically or by check.

How do I get started with Alliance eBillPay?
If this is the first time you have used Alliance eBillPay, we suggest that you assemble your most recent invoices from the companies that you want to pay. Before you can begin making bill payments to a payee online, you must create a list of people or companies you want to pay.

Log into your online banking account and select the account you would like to pay your bills from (i.e. checking). Click on Bill Payments and the bill payment screen will open in another window (you may want to temporarily disable your browser’s pop-up blocker).

Simply click on Payee Setup > Add Payee and enter the name and billing address of the company or individual you wish to pay and your Payee Account Number (your account number at that company) and click Submit. You can continue to enter payees using the same steps to build your own personal payee list. Once the information is entered, it’s saved and you don’t need to set the payees up again.

How much is Alliance eBillPay?
Alliance eBillPay is free to personal customers.

How long does it take for a bill payment to reach my payee?
Each bill payment made Alliance eBillPay will be processed either by check or by electronic funds transfer. Delivery could take several days, although electronic payments tend to arrive faster. We recommend that you always schedule your payments at least seven (7) business days ahead of the date they are due to insure that the payment arrives in time.

Should I schedule the payment on the date the payment is actually due?
No. You need to allow seven (7) business days for the payment to reach your payee, so enter a date seven (7) business days before the actual due date. Be sure to take into account that, although you can schedule a payment at any time, payments are actually initiated (sent to the payee) only on business days.

When are the funds for bill payments actually deducted from my account?
Online bill payments are deducted from your account on the scheduled date. If the scheduled payment date falls on a non-business day, the payment will be deducted from your account on the previous business day.

When and how are my bill payments made and how can I be sure that my payee receives my payment on the due date?When you schedule an online bill payment, the payment amount will be debited from your account and sent to your payee electronically or by paper check, depending on how the merchant can accept your payment. If your merchant can only accept a paper check, it will be sent to the payee via regular mail.

To insure timely receipt of your payment by the payee on the due date, payments should be scheduled seven (7) business days before the due date.

Why does it take a few days to process bill payments?
Although a number of payees accept payments electronically, many do not. For those that do not accept electronic payments, we must send a check to that payee through the U.S. Mail. Once it is received by the payee, it may also take a day or so for that payee to process the check and post it to your account. Even for electronic payments, it may take two or three days for your payment to be posted. By allowing a few days for processing and delivery, we can guarantee that your bills are paid on time.

Can I set up recurring bill payments online? Yes. You can schedule recurring payments to be automatically made on a weekly, semi-monthly, and monthly basis.

Can I delete a scheduled bill payment?
Yes, if you have scheduled a future or recurring payment, but the payment date has not yet arrived, you may use the online bill pay service to delete the payment.

Mobile

How can I get started with mobile banking?
Alliance eBanking clients can download the appropriate Alliance Mobile Banking app for their iPhone (also compatible with iPad and iPod touch) or Android and log in with their online user ID and password.

If you are not an online banking user, enroll before you download the app. To get started with eBanking complete and submit this online eBanking application or stop by and return to your closest at Carolina Alliance Bank office.

*Please note that you must have a web-enabled smart phone to use this service

 What functions can mobile banking perform?
Alliance Mobile Banking puts the primary functions of Alliance eBanking within reach on your mobile device. The most commonly used features of Alliance eBanking are available using your mobile browser, including Alliance eBillPay. You can perform many functions via Alliance Mobile Banking including, but not limited to: check balances; get account history, transfer fund and pay bills.

     Personal Banking

     Personal Banking

Alliance eBanking and eBillPay

How do I sign up for Alliance eBanking and Alliance eBillPay?
It’s easy. Just complete an eBanking application or stop by and return to your closest at Carolina Alliance Bank office.

Is there a fee for Alliance eBanking and Alliance eBillPay?
Carolina Alliance Bank Alliance eBanking and Alliance eBillPay is free. You may make up to 15 bill payments per month for free. Additional payments are just $0.50 each. Contact Carolina Alliance for more detailed information.

What transactions can I perform through Alliance eBanking and Alliance eBillPay?

  • Obtain current account balances
  • View images of your checks
  • Check deposits made to your account
  • Review ATM and Visa Debit Card purchases
  • Check to confirm automatic payments have been made
  • Review your account history
  • Obtain statement transaction detail on your accounts
  • Obtain interest rate information
  • Transfer funds between selected accounts
  • Set up recurring transfers between your eligible accounts
  • Transfer funds from your deposit accounts to make payments to your loan accounts
  • Place stop payments on checks drawn on your checking account(s)
  • Make payments to any person or business in the United States from your Carolina Alliance checking account(s)
  • Set up recurring payments to any person or business in the United States from your Carolina Alliance checking account(s)

Which accounts will I be able to access with Alliance eBanking?
Most customers will have access to all of their Carolina Alliance accounts. However, certain transactions may not be available for all of your accounts.

Will I have 24-hour access to my accounts?
Yes, Alliance eBanking is available 24 hours a day for your convenience.

Is the Internet safe to transmit my banking information?
Carolina Alliance uses 128-bit encryption Secure Socket Layer 3.0 (SSL) for all communications making it secure and safe.

Can other people access my financial information?
Both your Access ID and password are required to access your accounts through Alliance eBanking. That is why we suggest you keep your Access ID and password confidential and in a secure location.

Who can I call for additional help with online banking and bill pay?
During normal business hours call your local office. Or, you can email us at operations@carolinaalliancebank.com.

I’m trying to enroll in online banking. What is my security question and answer?
We will ask you your security question if you call a branch to inquire about your online banking account. We recommend using a question like your mother’s maiden name.

What is my Access ID?
Your Access ID is your social security number without dashes (for example, 123456789).

What happens if I forget my password?
If you forget your password, go to the login screen and click on “Forgot Your Password.” Type in your Access ID and your password will be automatically emailed to the email address we have on file for you.

How do I change my password?
Upon logging into online banking, click on Options > Change Password at the top left corner of your screen. Here you will have the ability to change your password. Passwords must be between 6 to 12 characters in length and must contain at least one letter and one number. Passwords are also case sensitive. The new password will take effect immediately.

How do I change the email address you have on file for me?
Log into online banking and click on Options > Change Email Address in the upper left corner of the screen. Keeping your email address up-to-date is very important; password reminders are sent to this email address, when requested.

I am having trouble logging on. What might be the problem?
Your password is case sensitive. Make sure Caps Lock is off and try again. If you are still having a problem or have forgotten your password, click on Forgot Your Password on the login screen. Type in your Access ID and your password will be automatically emailed to the email address we have on file for you.

How do I access online banking?
Click on Online Banking > Personal Login. Type in your Access ID and password. You will be prompted to change your password upon your initial login. Your new password must be between 6 – 12 characters long and contain at least one letter and one number. Passwords are case sensitive. You can change your password through the Online Banking at any time, and occasional password changes are recommended.

What do I need to get started with online banking?
Your browser is an important part of the overall security measures designed to protect your online banking transactions. Please consult the information below to make sure you are using supported browser/system requirements.

  • 56K Modem (40kbs)
  • Monitor set to 800 X 600 (16 bit)
  • Pentium II, 233MHz
  • AOL, WebTV, Earthlink & Compuserve dial-up users should minimize their connection window and launch a supported Internet browser (i.e. Internet Explorer) from the Start button.
  • Cookies enabled
  • JavaScript enabled
  • At least one account with Carolina Alliance

How frequently is my account information updated?
Alliance eBanking operates in “real time.” In most cases, that means your account is immediately updated as you perform transactions online.

Do funds transfers happen in “real time”?
Funds transfers occur either on the date of entry, on the following business day or on a specified date entered, depending on when you transmit the transfer instructions. Important note: if a funds transfer is requested after 5:45 pm, the transfer will appear in your records the next business day.

Why can’t I transfer money in or out of one of my accounts?
Some bank accounts do not support transfers. For example, transfers may not be made from loan accounts. Contact us for more information about this topic.

Can I stop a payment on a check after it has been processed for payment?
No, once the check has been processed from your account you cannot place a stop payment on the specified check. If the check is still outstanding (not processed), a stop payment can be placed. Stop pays will be processed the same day as long as they are received before 6 p.m. EST. There is a $34.00 fee that will be automatically assessed to your account.

Can I use Alliance eBanking with Quicken 2007 and Quickbooks 2007?
Yes. You must own Quicken or Quickbooks software in order to download your transaction history in the correct file format.

What happens if I have problems loading a downloaded file to a software application such as MS Excel®, MS Money®, Quicken® or another software application?
First and foremost, make sure the file downloaded is in the correct format desired. Second, try downloading a second time, in case the first file was somehow corrupted during the download. Lastly, if the second download attempt still cannot be correctly viewed, please review the software application informational booklet or contact your software application manufacturer for assistance. Our online banking download capability uses the latest software versions, so please review the software version you have. You may have to update your software. Most software manufacturers have a “help” feature available on their respective web sites.

Can I pay bills online?
Yes. With Alliance eBillPay service, you can make payments to any person or business in the United States from your Carolina Alliance account(s). Payments will be made by debiting your account and remitting the funds to the designated payee, either electronically or by check.

How do I get started with Alliance eBillPay?
If this is the first time you have used Alliance eBillPay, we suggest that you assemble your most recent invoices from the companies that you want to pay. Before you can begin making bill payments to a payee online, you must create a list of people or companies you want to pay.

Log into your online banking account and select the account you would like to pay your bills from (i.e. checking). Click on Bill Payments and the bill payment screen will open in another window (you may want to temporarily disable your browser’s pop-up blocker).

Simply click on Payee Setup > Add Payee and enter the name and billing address of the company or individual you wish to pay and your Payee Account Number (your account number at that company) and click Submit. You can continue to enter payees using the same steps to build your own personal payee list. Once the information is entered, it’s saved and you don’t need to set the payees up again.

How much is Alliance eBillPay?
Alliance eBillPay is free to personal customers.

How long does it take for a bill payment to reach my payee?
Each bill payment made Alliance eBillPay will be processed either by check or by electronic funds transfer. Delivery could take several days, although electronic payments tend to arrive faster. We recommend that you always schedule your payments at least seven (7) business days ahead of the date they are due to insure that the payment arrives in time.

Should I schedule the payment on the date the payment is actually due?
No. You need to allow seven (7) business days for the payment to reach your payee, so enter a date seven (7) business days before the actual due date. Be sure to take into account that, although you can schedule a payment at any time, payments are actually initiated (sent to the payee) only on business days.

When are the funds for bill payments actually deducted from my account?
Online bill payments are deducted from your account on the scheduled date. If the scheduled payment date falls on a non-business day, the payment will be deducted from your account on the previous business day.

When and how are my bill payments made and how can I be sure that my payee receives my payment on the due date?
When you schedule an online bill payment, the payment amount will be debited from your account and sent to your payee electronically or by paper check, depending on how the merchant can accept your payment. If your merchant can only accept a paper check, it will be sent to the payee via regular mail.

To insure timely receipt of your payment by the payee on the due date, payments should be scheduled seven (7) business days before the due date.

Why does it take a few days to process bill payments?
Although a number of payees accept payments electronically, many do not. For those that do not accept electronic payments, we must send a check to that payee through the U.S. Mail. Once it is received by the payee, it may also take a day or so for that payee to process the check and post it to your account. Even for electronic payments, it may take two or three days for your payment to be posted. By allowing a few days for processing and delivery, we can guarantee that your bills are paid on time.

Can I set up recurring bill payments online?
Yes. You can schedule recurring payments to be automatically made on a weekly, semi-monthly, and monthly basis.

Can I delete a scheduled bill payment?
Yes, if you have scheduled a future or recurring payment, but the payment date has not yet arrived, you may use the online bill pay service to delete the payment.

Alliance Mobile Banking

What is Alliance Mobile Banking?
Alliance Mobile Banking is an internet based service that delivers the convenience of online banking to your mobile device. Alliance Mobile Banking allows you to perform banking related transactions from your phone 24/7.

What services are available with Alliance Mobile Banking?
Alliance Mobile Banking allows the following types of services:

  • View account balances
  • View transaction history
  • View pending transactions
  • Transfer funds
  • Make loan payments or advances
  • Receive “eAlerts” on banking transactions

What type of accounts can I access with Alliance Mobile Banking?
Alliance Mobile Banking will provide access to the same accounts that are viewable through Alliance eBanking including your checking, savings, CD’s and loans.

Is there a cost to use Alliance Mobile Banking?
No. Alliance Mobile Banking is a free service. Please contact your cell phone carrier for any standard charges that may apply to text messaging or web usage.

How do I enroll in Alliance Mobile Banking?
Alliance Mobile Banking enrollment is completed through Alliance eBanking. Choose “Options” then “Mobile Banking Enrollment”.

How do I access Alliance Mobile Banking?
After enrollment a text message is delivered to the registered device with a link to Alliance Mobile Banking. If the text message has been deleted, simply access the logon page provided by the bank. From the logon page a new “One Time Password” can be requested to deliver a new text message to the device to login.

What do I use for my Access ID?
The Access ID used for Alliance Mobile Banking is the same as the Access ID used for Alliance eBanking.

What phones are supported for Alliance Mobile Banking?
Phones must have internet access and a browser that supports XHTML pages. Please contact your carrier for specific questions relating to your phones individual settings.

Does Alliance Mobile Banking require any software to be loaded to the phone?
No. Alliance Mobile Banking is a browser based application that does not require any software to be loaded to the individual device.

Is Alliance Mobile Banking secure?
Yes. All messages exchanged between the cell phone and server are encrypted with 128 bit encryption. The message is then transferred over the phone carriers’ network.

Can I have Alerts about my account activity sent to my cell phone?
You can set up Alerts that will be sent via text messages or emails (or both) to your cell phone. Note that you will need a Web-enabled phone and Internet service from your cell phone provider to receive email messages.

To set up your alerts: Log in to Internet Banking. From the MESSAGES area, click on the NEW link on the events line, and follow the on screen prompts. From the SEND TO pull down list, select EMAIL.

The next line is EMAIL ADDRESS. This is where you decide where and how to send alerts to your cell phone.

To send alerts using text messages: Simply type in your text message address in the EMAIL ADDRESS field. This is usually an email address that will be converted to a text message. Many providers use your cell phone number @ your provider’s Web address such as: 3085551212@yourprovider.com. You may need to contact your cell phone provider for this address.

To send alerts using email: If your phone service is set up to receive email, then simply type in your cell phone’s email address.

To send alerts to multiple addresses: Type in each email address separated with a comma.

Health Savings Account

What is a Health Savings Account?
A Health Savings Account, or HSA, is exactly what the name implies: a savings account established to help pay for qualified medical expenses. Savings roll over year after year, so your unused funds are available to pay health expenses even during retirement. An HSA is similar to an Individual Retirement Account (IRA) – you open your HSA and you own it. So, whether you change jobs or become self-employed, your account stays with you – it is fully portable.

Who is eligible for an HSA?
An eligible individual is anyone who:

  • Participates in a high-deductible health plan (HDHP)
  • Does not have coverage through an additional health plan that is not an HDHP
  • Is not enrolled for Medicare or receiving VA Benefits
  • May not be claimed as a dependent on another person’s tax return

What is a High-Deductible Health Plan?
This is your health insurance plan. HDHPs usually have lower premiums and higher annual deductibles than traditional health insurance. There is also a limit placed on the total out-of-pocket expenses for an individual or family each year. Individuals/employees must be enrolled in an eligible HDHP before they can open an HSA. Ask your insurance provider if your plan qualifies.

What are the tax advantages of an HSA?

  • Contributions by individuals are tax-deductible from your adjusted gross income.
  • Contributions you make through your employer may be deducted from your gross pay. That way you won’t pay state or federal taxes on money going into your HSA.
  • Funds may be used to pay for qualified medical expenses through retirement.
  • Those funds continue to grow tax-free.

What happens to my unused funds at year’s end?
Your unused funds, plus your earned interest, roll over year after year. This means your money stays with you and is yours to use in years to come.

Who owns the HSA?
You do. It is a personal, portable account that remains yours even if you change jobs or are no longer enrolled in an HDHP.

Can I have an HSA in addition to an IRA or other qualified retirement plan?
Yes. Although similar in the way they operate, an HSA is not an IRA.

What is the difference between health care flexible spending accounts (FSAs) and HSAs?
With both HSAs and FSAs you can pay for qualified expenses with pre-tax dollars. However, whereas your FSA money left unspent at the end of the year is forfeited, your HSA balance simply rolls over from year to year. If you are eligible for a HSA, you may have a limited use FSA only-to be used for dental and vision expenses only.

Can I have an HSA even though I have accident, short-term disability, or illness-specific insurance?
You (and your spouse, if you have family coverage) can have additional insurance that provides benefits only for the following items:

  • A specific disease or illness.
  • Liabilities incurred under workers’ compensation laws, tort liabilities, or liabilities related to ownership or use of property.
  • A fixed amount per day (or other period) of hospitalization.

You can also have coverage (whether provided through insurance or otherwise) for the following items.

  • Accidents.
  • Disability.
  • Dental care.
  • Vision care.
  • Long-term care.

Plans in which substantially all of the coverage is through the above listed items are not HDHPs. For example, if your plan provides coverage substantially all of which is for a specific disease or illness, the plan is not an HDHP for purposes of establishing an HSA.

How much may be contributed to an HSA?
You and your employer can make contributions to your HSA. See chart below for the maximum contributions allowed. Persons age 55-65 can also make an additional “catch-up” contribution.

Who may contribute to my HSA?
Anyone – you, your employer or any individual – can contribute to your HSA. Contributions made by you or another individual are deductible from your gross income. Your employer’s contributions are exempt from federal employment taxes (e.g., income, FICA and FUTA).

Is there a deadline for contributions?
The deadline for contributions for any given tax year is April 15 of the following year.

Can Individual Retirement Account, Health Reimbursement Account, or Flexible Spending Account funds be rolled into an HSA?
No.

What is a qualified medical expense?
One of the primary benefits of an HSA is that you can pay for qualified medical expenses from your HSA account tax-free. These include most medical related expenses for you, your spouse, and dependents. View a complete list at www.irs.gov/pub/irs-pdf/p502.pdf.

Who is responsible for determining if a medical expense is qualified?
As the individual account holder, you are responsible for determining if an expense qualifies to be paid with HSA funds. Be sure to save all invoices and statements that support the eligibility of withdrawals from your HSA.

Do health insurance premiums count as “qualified medical expenses”?
Generally, no, except in the following instances:

  • Qualified long-term care insurance
  • COBRA health care continuation coverage
  • Health care coverage while an individual is receiving unemployment compensation

Can HSA funds be used for non-medical expenses?
Non-medical distributions from an HSA are included in gross income and as such are taxed, as well as subject to a 20% penalty if withdrawn for non-medical purposes prior to age 65. Consult your tax advisor for regulations regarding distributions from HSAs.

What happens to my unused HSA funds when I die?
Like an IRA, the assets in an HSA become the property of a named beneficiary upon the accountholder’s death, or go to the estate if no beneficiary is named. A spouse beneficiary can treat such assets as their own account, while a non-spouse must include them as ordinary income for taxation purposes.

What if funds are not available in my HSA when I incur a qualified medical expense?
Use another method to pay for a qualified medical expense. Then, once the money is in your HSA, you can reimburse yourself from your HSA account for whatever amount you paid for the expense.

Mobile Deposit

How does Mobile Deposit work?
If you have an iPhone® or Android™ smart phone, simply download the application. Then, log in. You’ll key in the amount of the deposit, and take a picture of the front and back of the check. That’s it! Within seconds of uploading the transaction, you’ll receive a confirmation that the deposit was received successfully.

What types of checks can be processed through Mobile Deposit?
All personal and business U.S. checks can be processed through Mobile Deposit. Checks from Canada and other foreign countries, food stamps, savings bonds and poor image quality checks must be deposited traditionally.

How secure is Mobile Deposit?
Mobile Deposit is very secure. It features multiple layers of security, giving your account and check data the highest level of safety available.

When can electronic deposits be issued to the financial institution?
You can transmit mobile deposits to the financial institution 24-hours a day, 7-days a week including weekends and holidays, with the exception of the financial institution’s routine maintenance downtime.

When will deposits be posted into my account?
Deposits received electronically are processed similar to traditional paper deposits during the business day. The financial institution’s window for processing electronic deposits may be extended. Contact your financial institution for details.

What should I do with the original paper checks after deposits are made?
Original checks should be stored for a minimum amount of time prior to being destroyed, as determined by your financial institution.

How do I prevent checks from being scanned and deposited twice?
The software has built-in duplicate detection tools that detect items already captured. If the software detects potential duplicate checks, an alert prompts you to make a decision about the items in question. Also endorse the back of the check with “For Mobile Deposit Only” as a precaution.

How do I know the image quality is acceptable?
The software has an Image Quality Assessment (IQA) tool that automatically identifies problems with the check image. If a problem is detected, you’ll be asked to retake the photo.

Mobiliti (Tablet)

What is Alliance Mobile Banking for Tablets?
Alliance Mobile Banking is our mobile service that brings banking to your phone. Alliance Mobile Banking for the Tablet allows you to monitor your account from your tablet at any time.

What can I do with Alliance Mobile Banking?
Alliance Mobile Banking allows you to:

  • View account balances
  • View transaction history
  • Transfer funds
  • Pay bills
  • Use Popmoney® to pay other people
  • Deposit checks

What makes Alliance Mobile Banking for my tablet different?
Alliance Mobile Banking for the Tablet is specifically designed to behave like other apps. It follows the navigation patterns you are used to, and uses the extra space available on a tablet’s screen to make the information easier to read.

Because Alliance Mobile Banking for the Tablet is optimized to use the capabilities and screen of your device, it makes for a better and more seamless experience than using the phone app.

How do I enroll in Alliance Mobile Banking?
Mobile Banking is available to anyone currently enrolled for our eBanking service. To download and install our application;

  1. Visit the appropriate App Store
  2. Search for Carolina Alliance Bank
  3. Download and install the app

What tablets are supported for Alliance Mobile Banking?
At the present time, Alliance Mobile Banking is available for iPad, Android and Kindle devices.

Is Alliance Mobile Banking secure?
Yes. Our Alliance Mobile Banking system uses state-of-the-art encryption to keep the data safe from hackers, and our login security is the strongest available.

Can I use Alliance Mobile Banking on more than one phone or tablet?
Yes. You can add phones and tablets, change services or cancel at any time from the Alliance Mobile Banking setup screen.

Most Common Questions

How do I check my balance?
Alliance eBanking, Carolina Alliance Bank’s online banking, makes it easy to check your balance anytime or anywhere. If you so not have an online account click here for more information.

Or, if you prefer, telebank is available 24 hours a day at 1-800-373-0391.

How do I reorder checks?
Do you need to reorder checks? It’s as simple as clicking here, and filling out a short form.

How do I report a lost or stolen ATM/debit card?
During business hours call our main customer number at 864-208-2265 (BANK). After business hours call 1-800-554-8969.

How do I report a lost or stolen credit card?
During business hours call our main customer number at 864-208-2265 (BANK). After business hours call 1-800-554-8969.

 

Passmark

What has changed?
The login process will no longer display your selected image and pass phrase.

Will the new security make it harder for me to login?
Your login will remain simple and convenient, because the additional layers of security are usually transparent to you.

How does it work?
Your AccessID and Password are still the most important keys to accessing your account, but they are just the beginning. We’ll also look at the device you are using to access your account. If it is a device we haven’t seen you use before – a different computer or a new tablet, for example – we’ll ask you one of the Security Questions you chose during enrollment. That provides added protection in case your AccessID and Password have been compromised. We also will look at “geo-location” factors. If the login is coming from an unusual location, again, we’ll ask you to answer one of your Challenge questions.

How do I know I have a safe connection?
When you are logging in, our Extended Validation Certificate will display as a “green bar” in your browser’s address bar. It is a known and trusted way to verify the authenticity of a website.

Frequently Asked Questions - Find Your Banker

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Our experienced bankers will help answer any question you may have.

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Our experienced bankers will help
answer any question you may have.

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